Frequently Asked Questions
General Questions
1. Do you have a comparison chart showing how your software compares to other choices on the market?
Comparison charts are very misleading and can be easily tailored to bias consumer opinion. It's just as easy to create a different chart with a completely different perspective. Comparison charts aren't a useful way to compare programs and don't really show the true value of a software package and how it benefits your unit/data management needs. Instead, we prefer to tell you who we are and what we can offer to help you and your unit.
One of the big differences you will see with our software is in the reports that we offer. Tracking your information is one thing but being able to get your data back out of the system in a useful/meaningful way is a huge benefit (and not something that you can easily describe through a simple comparison chart). We offer over 120 detailed reports and help analyze your data to provide the most useful feedback for your unit leaders and scouts. Our Individual History and Individual Progress reports really help keep scouts on track and motivated so they can continue to advance in a timely manner. But, reports are only one piece of what sets us apart...
2. I need support but am unable to call during your regular office hours. What can I do?
Our regular office hours are Mon-Fri from 9AM-5PM EST but we do understand that some of our customers may not be able to call during these hours. We now have a new after-hours support service which is available for a small fee ($10 for a standard support call, up to 20 min). If you would like to arrange for after-hours support, please give us a call at (434) 589-6788 so that we can set up a mutually convenient time to take a look at this with you.
We accept personal and unit checks. Please include applicable S/H (VA residents also add 5.3% sales tax) and make your check payable to Troopmaster Software. Send that along with a written or printed copy of the products you would like to order. To generate a printed copy of your order from our website, simply add the selected products to your shopping cart, select the 'Printable Order Form (Postal Mail)' option at the bottom of the screen and click 'Check Out Now' to print out your order for submission.
Troopmaster Software, Inc.
P.O. Box 416
Palmyra, VA 22963-0416
4. Do you have or are you planning a separate CrewMaster
for Venture Crews?
TroopMaster fully supports Venturing crews. It tracks the Venturing awards and there's a corresponding set of Venturing reports. Also, since male Crew members who earned at least the 1st Class rank with a troop can continue working on advancement, we're not sure how different a separate Crew version would actually be.
The Venturing awards are listed on the Individual Advancement dialog, and the reports are under Reports>Venturing. You can change the unit type to Crew through a field on the Unit General Information dialog.
5. What about Sea Scouts? Varsity Teams?
TroopMaster has full support Varsity Teams, Venturing Crews, and Sea Scouts. TroopMaster has specific award entry dialogs and associated reports for each type of unit. You can change the unit type to Crew, Ship, or Team through a field on the Unit>General Information dialog.
6. Do you offer a Girl Scout version of the software?
Yes! We now have girl scout versions of TroopMaster and TroopLedger. Please take a look at our Product Listing for more information and free demos!
7. Do you offer a version for the American Heritage Girls?
Yes! We now have special versions of TroopMaster and TroopLedger for the American Heritage Girls (AHG). Please take a look at our Product Listing for more information and free demos!
Mac users have several options they can choose from to use our software. If you also have Windows users with the unit, using one of these options also provides a significant advantage. Since our software comes with a site license for the whole unit, running our software using an emulator (or with Windows directly) enables everyone with the unit (PC and Mac users) to use the same program and to share the data files between the separate machines.
Web-based Solutions
Our web-based solutions can be accessed by any internet-connected machine allowing Mac users to view or update your unit database directly through the web. Please take a look at our Product Listing for more information on either our TroopMaster Web or PackMaster Web solutions.
Windows Emulators
We also have a number of Mac users who run our Windows products under various Windows emulators. Also, many of the new Mac's can run the Windows O/S directly in addition to OSX.
For more information on these options, please visit the following sites:
Bootcamp (dual boot system by Apple) - http://support.apple.com/kb/HT4818
Parallels (Windows emulator) - http://www.parallels.com/
VM Ware Fusion (Windows emulator) - http://www.vmware.com/products/fusion/overview.html
CrossOver (Windows emulator) - http://www.codeweavers.com/
9. Do you have a Linux version?
Linux users have several options they can choose from to use our software. If you also have Windows users with the unit, using one of these options also provides a significant advantage. Since our software comes with a site license for the whole unit, running our software using an emulator (or with Windows directly) enables everyone with the unit (Windows and Linux users) to use the same program and to share the data files between the separate machines.
Web-based Solutions
Our web-based solutions can be accessed by any internet-connected machine allowing Linux users to view or update your unit database directly through the web. Please take a look at our Product Listing for more information on either our TroopMaster Web or PackMaster Web solutions.
Windows Emulators
We also have a number of Linux users who run our Windows products through an emulator. The following emulators have been reported to work properly with our program:
Wine - Wine is an Open Source implementation of the Windows API on top of X, OpenGL, and Unix. For more information on Wine, please visit their website at: http://www.winehq.org/. You can also click here for more details of implementation under Wine.
VirtualBox - VirtualBox (by Oracle) is another Open Source application which allows you to host several different versions of Windows and will allow you to run our software in a Linux environment. For more information, please visit their website at https://www.virtualbox.org/.
CrossOver (Windows emulator) - http://www.codeweavers.com/
10. I have misplaced the original CD that was originally shipped with my package. What should I do?
If you no longer have the original CD that was shipped with your package, replacement CD's are available for $10. To order, please visit our website at: http://www.troopmaster.com/replacement_cd.html
11. How can I create the Scoutbook export files for my Unit Advancement and our Annual Recharter?
Instructions for generating the Advancement and Recharter reports along with creating these export files for your council can be found on the Scoutbook Export Instructions page of our website.
12. How do we reregister the software to a new leader?
You just need to email us with the name, mailing address, and email address of the new point of contact for the software. Please also mention the previous owner's name.
13. What if we try your software and find that it doesn't meet the needs of our unit?
We offer a full 30-day trial for both our desktop and Web 2.0 programs so you can try them out completely free. This allows you to use the software to see how everything works and the benefit it can provide to your unit for record tracking. We even offer free technical support during the trial period in the event that you have any questions about specific features in the system. At the end of your trial period, you can choose to purchase a license for the software. Or, if you find the software doesn't meet your needs, you can simply stop using it. Either way, we would appreciate any feedback on the software and any new features or enhancements that you might like to see in the future. And, we appreciate you taking the time to give us a chance.
TroopMaster/PackMaster Web 2.0 and TM 2.0 (desktop)
1. I just purchased the new TroopMaster/PackMaster Web 2.0. How do I import my data to get started?
If your unit was previously using TroopMaster/PackMaster Web 1.0, click here for instructions.
If your unit was previously using the TroopMaster/PackMaster desktop program without Web, click here for instructions.
If your unit was not previously using any of our software, click here for instructions.
2. I'm brand new to your software and there's a lot of data to enter. Are there any shortcuts?
If you are using our TMWeb system. you don't have to start with an empty database. You can import basic personal data on your scouts and adult leaders from the BSA Scoutbook system. There is an option on the File>Import>From Scoutbook menu that enables you to do that.
Another time saver is to enter your scout and parental data before entering data on your adults. You can then use the family links feature to create records in the adult leader, merit badge counselor, and POCs areas for parents who also serve in one or more of those functions.
In the advancement area, if you don't have or don't wish to enter all of the details for each of the early ranks, you can just enter the Board of Review/Rank Completion date. TroopMaster will then credit the rank and blanket-fill all of the open requirement dates with the word Complete. The same approach will work for senior ranks except that you must also enter all of the merit badges for the rank. There are also shortcuts for entering dates--please see section 2 of the PDF users manual, which can be accessed through the Help pull-down menu.
To help showcase the many features available in the program, we can put together a variety of How-To videos as an overview of program operation and how to perform specific tasks in the system. You can view these videos on our site at: http://www.troopmaster.com/howtotm.html
4. Can you allow multiple leaders to update the unit database from separate home computers?
Yes, our TroopMaster Web 2.0 is a fully web-based system that allows your entire unit to view and/or update data directly though the web. TroopMaster Web also includes our free TM-Mobile app for smartphones and tablets so your leaders can update data directly on their phone and submit these changes to your database on the website.
This allows you to divide up the database responsibilities and, since the database is centralized, all of these updates will be made in the SAME database. No special settings required. Please take a look at our Product Listing for more information on Web 2.0.
5. Does Web 2.0 still sync with my older desktop software?
No, the new Web 2.0 is a complete, stand-alone version of the software and no longer requires the desktop program for operation. You no longer need to use or sync with the desktop software for program operation.
NOTE: Export and Import functions have been provided to transfer your existing desktop data to the new Web 2.0 site so all of your records can be easily transferred to the new platform.
6. How can I import training data from scouting.org?
Training data can be imported into Web 2.0 using the 'File>Import>Training From my.scouting.org' option on the main menu in the system. If you haven't already done so, you will need to install the Training Import companion app from our website to assist in the process. You can download this from our website at:
http://www.troopmaster.com/downloads/
7. How do I change my password for login?
You can change your login password by clicking the (My Account) link in the top right of the website.
8. How do I define a more 'friendly name' for my site (e.g. tmweb.troopmaster.com/troop123)?
A Friendly Name can be defined for your Web 2.0 site. When you purchased Web 2.0 you were given a URL simular to tmweb.troopmaster.com/mysite/TM99999 this can be difficult to remember. You can create a more 'friendly name' (tmweb.troopmaster.com/mysite/troop123). To do so follow the steps below:
- For TMWeb 2.0: Click here to Login to your account.
- For PMWeb 2.0: Click here to Login to your account.
- Once you have logged into your site, you can choose a friendly name through the File>Settings option on the main menu.
9. Can I use my own Domain Name?
If you do not wish to use our Friendly Name option (as shown above), you can also choose to use your own unique domain name to access your site. We do not offer domain registrations directly through Troopmaster Software but, if you would like to use your own domain name, you can have the company that hosts your domain name (e.g., godaddy.com, No-IP, etc.), simply redirect your domain to the URL that we have assigned for your account (e.g., tmweb.troopmaster.com/mysite/012345T). You can then use your new domain name to access your site.
10. I'm using the custom website feature. How can I create a direct link to one of my custom pages?
For each custom page on your site, you will create a menu item (e.g., Upcoming Events). You can then create a direct link to this page using any of the following:
https://tmweb.troopmaster.com/mysite/yourfriendlyname?Upcoming Events
https://tmweb.troopmaster.com/mysite/yourfriendlyname?Upcoming
https://tmweb.troopmaster.com/mysite/yourfriendlyname?Events
If you have multiple menu items that use similar wording, make your link as specific as possible so that it directs to the correct page. Links are also case-sensitive so upper/lowercase must match the menu item.
NOTE: If you are using PackMaster Web 2.0, you should replace 'http://tmweb' with 'http://pmweb' for your link.
11. How are permissions to specific areas of the database controlled?
Database permissions can be used to control which areas of the database and which members a specific user is allowed to view. To see a list of all menu items and which permissions are necessary for each click here.
Some providers (e.g., Gmail, AOL, etc.) have changed how they are viewing incoming messages and may be rejecting your emails as spam. Our new email routing changes how messages are managed and sent to help work around this new filtering.
BETA TESTING NOW - EMAIL ROUTING PROGRAM
The new system is designed to intercept messages through our mail server and resend email directly from our server to the receipeints. This should help ensure direct delivery of emails that may have been rejected due to being routed through a third party. This new option also only allows email addresses that are in your database to send to one of your group emails to avoid anyone not in your unit from attempting to spam your members through a group address. You can also send an email to anyone in your database by just typing their FirstnameLastname.Troop123VA@troopmaster.email. The new option will also ensure that any messages to/from scouts are CC'd to the parents marked in your database.
You can enable the new features by checking the Use New Email Routing option on the Email>Email Settings option on the website.
In older versions of the software, the Eagle Honor Roll was a separate list that was used to track former Eagle scouts. Any members from this list were transferred to the Past Members area of the database in Web 2.0. However, some of these members may also still be listed in your Active or Archive records in the system.
In the new system, we no longer track the Eagle Honor Roll as a separate list. The new version scans your Active and Archive files for Eagle scouts and will also include any Eagles listed under the Past Members (Unit>Past Members) area of the database. The Past Members area of the system was added so that you can keep contact information for any previous member of the unit (not just Eagle scouts). If you delete members from your Archive files (to clean up your records), you can choose to keep contact information for these members (in the Past Members area) if you wish to stay in touch with them.
On the Unit>Past Members screen, you can either remove duplicates manually or click the Remove Duplicates From Eagle Honor Roll button to have the system help clean this up for you.
14. How do I link two scouts together when they are in the same household?
If you have members that are in the same household, you should first make sure the 'Same household' checkbox is checked for the parent of the first scout. Then, for the second scout in that household, you can choose this same parent from the list (and check the 'Same household' checkbox) to tie them both to the same parent/household record.
NOTE: If the second scout already has a parent listed, you should delete this parent and then reselect the same parent record as the first scout to link the two household records.
You can change this setting in their record on the Adult Personal Data screen. A checkbox toward the bottom of this page will allow you to modify their Leader status.
16. When I run reports, some of the menu items don't fit in my browser window. What can I do?
Low resolution displays may not have enough physical space to display some of the taller dropdown menus in the system. However, you can maximize the viewable area in your browser window by switching to the Full Screen viewing mode. Pressing F11 on your keyboard will toggle your browser between full screen and normal viewing and allow you to see these additional menu options.
With Web 2.0, all members of your unit can login to the system using their own User ID and Password and can generate their own reports whenever they like. Reports cannot be sent to members but all scouts can view their reports on the website once they login, or they can view their data directly through our mobile app which is free for all members of your unit.
The advancement rules in the Boy Scout Handbook and the Boy Scout Requirements book are different for Star/Life than they are for Eagle. The categories do not apply until the Eagle rank. For example, on page 445 of the Boy Scout Handbook it states that the scout must earn 6 merit badges of which 4 must be from the required list for Eagle. The footnote states that, A scout may choose ANY of the 17 required merit badges in the 13 categories to fulfill requirement 3.
The Individual Progress Report lists Eagle badges that the scout can apply toward his next rank. If the scout is working on Star/Life, it lists any open Eagle badges. After he earns Life, the report just lists badges from the open categories.
Once a rank is completed and you have entered a BOR date, that rank becomes locked and you cannot make changes to any of the merit badges on it. To edit these badges, you should temporarily demote the scout by removing the BOR date for this rank and any successive ranks. Then, you can edit the dates for these merit badges. Once the corrected dates have been entered, re-enter the BOR dates to credit these ranks back into the scout's record.
The software automatically adds these changes for you through our regular program updates. If you are using our desktop software, please bring up the Help>About dialog and compare the version you're running to the one listed on our web site. If the version on our web site is newer, please run the free update.
21. What are the R/P flags and how are they used?
The purpose of the "R" (reported) flag is to provide a way of tracking awards that were earned during the time period for your previous Court of Honor, but were not reported to you until after the close out date of the Court. These awards can optionally be included on the next Court of Honor and on the associated Unit Advancement Report (4403) for your council.
The purpose of the "P" (presented) flag is to provide a way of handling the case where a scout misses a Court of Honor. If that happens, you can go to his Individual Advancement records and turn off the "P" flags for the awards he was to receive. These awards can then optionally be included on the next Court of Honor report. These awards will not be included on the next Unit Advancement Report (4403) because they have already been reported to your council.
Depending on the option selected, the program includes awards earned earlier than the From-To period if the Reported/Presented (R/P) flags are not set. Please see your PDF users manual for more details. You may need to regenerate the Court of Honor/4403 for the time period of your previous Court to get these flags initially set; if so, you don't need to print the report--just answer Yes when asked if you wish to update the R/P flags.
22. How does the software compute service stars on the awards report?
For scouts, service stars are based on the Joined Unit date. For adults, they are based on the Became Leader date. Each of these is then adjusted by any Leadership History or Prior Service dates in his record. For example, a scout with a Joined Unit date of 08/01/14 and no prior service would be listed for a 2-year service star for an awards report with From-To dates of 07/01/16 thru 08/30/16. If the same scout had 6 months of prior service, he would be listed for a 2-year pin for a report that included the date 02/01/16 (i.e., 6 months earlier than in the first example). In computing service stars, the software is careful not to double-credit overlapping periods of service.
The default settings for the Award Cards and Merit Badge Blue Cards should work fine for most printers. However, if you are having trouble, you may need to adjust these settings.
For more information on generating your cards and for help aligning the report for your specific printer, please see our Card Alignment Guide.
When we originally introduced this feature into our system, we did draw our own images to use on the award cards. The issue was that the images we included too closely resembled the official BSA trademarked insignia and they contacted us to request that we remove these images from our program. With the new system, you must now choose your own images for the cards as we can no longer provide specific images within the software. If you were using images with the previous version, you may still be able to browse to the old location and choose these images for the new cards as well.
If you do not already have any of these images on your computer, you can run a search for 'scouting clipart' on the web to find many high quality images that you can use for the cards. We have also been given a link from one of our customers where you can get sample images to use for your cards:
25. When I view activities, I don't see all of our unit's events. What is going on?
To make your activities easier to locate, the system defaults to a date range of 90 days from today's date. To view activites outside of this date range, simply click the Show All Activities button at the top of the screen.
The program is flexible in marking attendance for activities. If some scouts camp a different number of nights than others, you simply use the number of nights camped as the Attendance Marker for those scouts. For example, if a scout leaves after the first night of a two-night campout, you mark attendance for him by putting a "1" next to his name--that will override the nights camped for just that scout.
Similarly, if scouts work varying numbers of hours on a service project, you enter the number of hours/tenths next to each of their names in the attendance area (e.g., 2.0, 3.5, etc).
You may have certain situations where a member is physically unable to attend a particular activity. For example, you may have a campout and a high adventure trip planned during the same timeframe where members will only be able to attend one of the two events.
In this case, you can use an asterisk (*) as the attenance marker to excuse any scouts from the second activity. Excused absences are not considered when computing attendance percentages for the Unit Participation Summary report.
In the new program, prior activity totals are tracked the same as regular activities but you set the Activity Level to 'Prior Total' instead of using the default 'Unit' setting. This designates that the activity was attended prior to joining your unit.
The simplest way to track these is to use a single activity in the database to track these totals for all members. Since the date really isn't relevant (i.e., priors will have taken place over a variety of dates), you can enter one single activity (e.g., Campout) dated earlier than all of the regular activities in your database (e.g., 01/01/2000).
Then, when a new scout joins the unit, you can simply edit this activity to add their specific attendance amount. Instead of using an 'X' for the attendance marker, enter the number of days/hours/etc. for the scout's marker to credit them with the appropriate amount for that type of Prior. To track prior Camping, Hiking, and Service hours, you would then just need 3 activities in your system and you would use each of these to add member prior totals as they join your unit. Each member will have a different attendance marker that shows their specific amount for that type of activity.
Parents in the system are used only as parental contacts for the scouts. You can not track attendance, registration, training, or anything else for them in the system.
If you would like to track attendance or other details, they will need to be added to the Adults listing in your system. To add them to your adult list, view the Parent screen and check the Adult checkbox to tell the system this parent should also be listed as an Adult. You will then be able to track attendance, registrations, and other details. If this adult should also be considered a Leader, you should make sure to check the Leader checkbox for them on the Adult Personal Data screen.
30. I see a new 'Credit Toward' feature when adding activities in the system. How is this used?
The new 'Credit Toward' allows you to specify what your activities count toward when defining your own/custom activity types in the system and also gives you control for how to auto-credit specific activities in your advancement records.
The following list denotes how these are applied when crediting individual requirements in your scouts' records:
Camping - Tenderfoot/2nd Class/1st Class Activity Requirement, Camping MB (on Scouts Having/Needing) report, Order of Arrow Eligibility report
Summer Camp - Reference only (does not affect auto-credit)
Cabin Camp - Can optionally exclude these campouts from the O/A Eligibility report
Pitch Tent - Second/First Class Activity Requirement
Outdoor - Second/First Class Activity Requirement
Hiking - National Outdoor Hiking Award
Backpacking - Can optionally include backpacking activities on specific reports
Service Project - Tenderfoot, Second Class, First Class, Star, and Life Ranks
Conservation Related - Life Rank Service Hours, National Outdoor Conservation Award
Adventure - National Outdoor Adventure
Aquatics - National Outdoor Aquatics
Riding - National Outdoor Riding Award
Cycling - National Outdoor Riding Award
Horseback - National Outdoor Riding Award
Motorboat - National Outdoor Riding Award
Skating - National Outdoor Riding Award
Leave No Trace - Reference Only
Venturing Tier II/III - Reference Only
31. How can I create a recipient list based on a specific outing's RSVPs?
On the Edit Activity Attendance screen there is a 'Create Custom Filter' button. This will create a Custom Filter under the Unit menu. These filters can be used throughout the program in the dropdown boxes to filter your members. If this filter is created from the Attendance screen we will modify this filter based on your RSVPs so they are kept current based on this criteria.
32. How does TroopMaster compute O/A eligibility?
Here is what the program is looking for when determining OA eligibility:
- For scouts (and adults less than 21 years old), 1st Class or higher
- 15 nights total camping since the date you specify
- The 15 nights must include one (and only one) long-term camp of 6 days and 5 nights.
- The remaining 10 nights of the 15 total must be short-term camping.
- Four-night and additional long-term campouts can also be credited for up to three nights each toward the short term camping requirement.
- BSA has stated cabin camping may be counted. TroopMaster will count those nights if you select that option on the report generation dialog.
BSA has eliminated the need for a Tour Permit and is no longer requiring this to be printed and submitted by units so this report has been phased out of the new version. For more information, please visit their website at:
http://www.scouting.org/scoutsource/HealthandSafety/TourPlanFAQ.aspx
The program stores adult training by course code, not by course name, so a code is required in order for you to add a new course to the system. If the course is taught by BSA, you should be able to get the official course code from your council office. If not or if the course is taught by another agency (such as the Red Cross), you'll need to create a course code. We recommensd that you use a code that is not likely to be used by BSA in the future (e.g., ZZ1, ZZ2, etc.).
The Fundraiser Management screen shows the true totals for all sales on a particular fundraiser. If you have members who participated in these sales but were later archived, they would no longer be included on the printed report but their sales will still show with the totals listed on the Fundraiser Management screen.
36. I have a scout who has turned 18. How can I move him to the adult leaders file?
This is done through the delete/archive process. If the scout is 17 or older, TroopMaster offers to create an adult leader record for him when you delete and or archive him as a scout. There's a checkbox for that on the delete/archive dialog.
Currently, there is no direct way to import members from the old software directly into your new Web 2.0. However, if you can send the files to us here, we can manually convert these records to the new formats and import the associated members into your new system for you. If you have a transfer file that you would like us to import, please forward the file to us at support@troopmaster.com. In your email, please include your troop number, city, and state along with a list of the members you would like to import and we can get these converted and loaded for you.
38. I don't see an option to backup my database on the website. How are backups handled?
With Web 2.0, backups are automatically managed on the server. Our system creates regular daily backups and maintains these files for the previous 30 days. If you need to revert to an earlier copy of your data, simply give us a call and we can help load an older set of files for you.
39. How do I get started with the new Merit Badge Counselor Console?
The Counselor Console is a new Menu Item that will allow MBC's to login and have access to view/update Partial Merit Badges for scouts that they have been assigned.
Counselors do not need any added permissions to do this and can be in the default Users password group with 'none' access to everything. All that is required is that your MBC has the Adult Checkbox checked on their personal data screen, a BSAID, the badges they teach selected, and to be selected as the counselor on the individual scout's Partial MB screen.
Also added is a Partial MB Message Post. You will now see a Messaging Icon beside each one of the scout's Partial MB's. To enable this feature, you must first view the File>Settings>Preferences screen and select either an individual leader or Email Group to be notified when a new message is posted.
When a message is posted on a Partial MB, the counselor assigned to the badge, the scout (along with their parents if cc'd), and the global designee will be sent an email notifying them a message has been posted and will also display the contents of the message. The scout and counselor will also have a reply URL they can click to add a new message to the post.
NOTE: Counselors using this feature will not have access to any other screens or information in the system unless the administrator specifically assigns them to a group with a higher level of access/update authorizations in the system.
40. Can I run two copies of the program on the same computer?
If you are working with multiple units on the same machine, you don't need to run two separate programs. To add the second unit, simply hold down the SHIFT key while starting starting the program. You will see a Create New Database option to create a new set of files for the other unit. Once you have created the second set, you will automatically be prompted each time you start the program so you can select which unit you would like to work with.
To make changes to your account, please submit a support request or give us a call. Our phone number and office hours are listed here.
TroopLedger/PackLedger
TM-Mobile/PM-Mobile
1. Where Do I Find my Settings?
To locate your account settings for the mobile app:
1) Login to your TroopMaster/PackMaster Web account through your web browser.
2) Once you have logged in, click File>TM-Mobile or File>PM-Mobile on the main menu.
3) Click the Instructions link at the top of the page to view more details and the specific settings you will need for the app.
2. How do I setup a read-only account?
You should first login to your unit's TroopMaster/PackMaster Web account through the website. Then select the File>TM-Mobile or File>PM-Mobile option on the main menu. Check the box that says "Only users with write permission to Advancement can upload" to prevent read-only accounts from uploading any data or changes to your site.
This still allows scouts to track new advancement details on their phone as they would in their handbook but nothing will be uploaded. The scout can use this as a reference to see what he has finished so he can make sure the appropriate advancement chairman is notified of the new changes to be added to his records. You can continue tracking advancement in the system as you always have and the scout's phone will automatically be updated with your new entries the next time they sync. This allows the scout to track items he has completed and also see if those requirements have been entered by a leader on the website.
3. Does the mobile app require an internet connection?
A connection is only required to sync your data. Once you have run the Sync function, you are free to take your phone or device anywhere and have access to your data even when you're not connected to the internet.
Having the data loaded on your actual phone can be very important, particularly in an emergency where you need emergency contact or other data and may not have an internet connection. For example if you are on a hike and a scout is injured or is having an allergic reaction you would have immediate access (without the need of internet) to his parent's contact info as well as medical info.
But, even if you just wanted to credit the number of miles hiked for each scout, you can do this on your phone immediately after the hike and not have to wait until you get a internet connection to record the attendance.
4. I only see a portion of my activities. Why?
To save time and minimize data storage, mobile sync only includes an activity range from six months in the past until nine months in the future. This gives you access to all of your recent activities and allows you to view the upcoming schedule of future activities as well.
5. We have DotNet will this work with the new mobile app?
The new mobile app requires a web database connection for communication. DotNet stores a copy of your full desktop database but there is no running application through the DotNet server that can provide data to the mobile app.
Adding TroopMaster/PackMaster Web to your account will give everyone in your unit access to their data via a web browser (based on the permissions you set). Once you have TMWeb/PMWeb, everyone can then install the free mobile app to view data directly on their phone. Please visit our Product Listing for more information on TroopMaster/PackMaster Web and our mobile applications.
6. I cant find the mobile app in my app store. Where can I download it?
Please visit our Product Listing for more information on TM-Mobile/PM-Mobile including links where you can download the app for your device:
7. Where can I report suggestions for future enhancements?
Comments and suggestions can be sent to us directly at: mobile@troopmaster.com.
Automated District Management System
1. Can I transfer data from ADMS to ScoutNET?
ADMS can import data from ScoutNET unit export files and also from the Scout trained/not trained export files, but currently there is no way to transfer data from ADMS back into ScoutNET. We hope that BSA eventually will allow that but at this time they have no plans to do so.
2. ADMS stores a lot of data. Is there a way to share data entry tasks with other district leaders?
Yes! Our DotNet add-on for ADMS allows you to centralize your district database on an FTP site so that you can share data entry tasks with other leaders. District leaders who have passwords are able to log on, make updates, and log off. Every leader is able to see everyone else's changes. There is of course protection to help keep two leaders from updating the database at the same time.
To protect your data, the DotNet database can be fully encrypted using a password that you define. To further enhance security and to facilitate user-support. ADMS DotNet comes with a free site on our FTP server but if you prefer, you can store the database on your own server.
Take a look at our Product Listing for more information.